Select a conversation

Incoming messages from customers appear on the left in real time.

Dashboard

Chats & messages per day

By link

By stage

By tag

AI usage this month

Calls

Time	Visitor	Type	Status	Duration

Contacts / CRM

Export CSV

has phone

Selected:

	Name	Phone	Stage	Tags	Link	Assigned	Status	Last active	Msgs

Custom fields

Auto-tag rules

Saved segments

AI assistant

Status

Enable AI replies Mode AI name shown to agents

Providers (first working one is used, others are fallback)

Business brain

Instructions (system prompt) Knowledge base — FAQ, prices, rules, links (the AI answers only from this) Language / tone

Creativity (0–1.5)Max reply tokensHistory messages

Typing delay (ms)Monthly cap (0 = plan limit)

When should the AI reply?

Only when no agent is online Only outside business hours Only for new visitors (first few messages) Stop after N AI replies per chat (0 = unlimited) Only on these links (empty = all)

Only customers with ANY of these tags (empty = everyone)

Never for customers with these tags

Only these stages (empty = all)

Human handoff

Hand over to a human when the customer asks or the AI is unsure Trigger keywords (comma separated) Message sent on handoff Pause AI in that chat until an agent resumes it Send Telegram alert on handoff

Smart CRM

Let the AI add tags (from your tag list) based on intent Let the AI save name / phone / email / custom fields it learns

Recent AI activity

Broadcasts

New broadcast

Name (internal) Message Attachments (photo, video, audio, document, sticker)

Button textButton link

Audience

Saved segment

Any of tagsExclude tags

StagesActive within days

Links

Audience: —

Schedule (optional)

History

Name	Status	Sent	When

Chat links

Name	Link	Overrides	Visits	Chats	Status

Branding & Live Web Address

🌐 Live Web Address & Custom Domain Enterprise Elite

Web Address Slug (e.g. /c/milan/ or /c/vipdesk/)

https://.../c/ /

🌐 Connect Your Custom Domain Pending

Pro & Business Plans

Connect your business domain (e.g. help.yourbrand.com or chat.yourbrand.in) without paying for separate hosting. All SSL certificates and Nginx routing are automatically issued and renewed.

Enter Your Custom Domain

DNS: Checking...

Ownership: Pending TXT

SSL HTTPS: Pending SSL

Step 1: Configure DNS at your Domain Provider (GoDaddy / Cloudflare / Namecheap)

Add these 2 DNS records in your domain registrar's DNS Management panel:

Type	Host / Name	Value / Target	Action
CNAME	`help`	`watsapp.space`
TXT	`_watsapp-space-verification...`	`watsapp-space-verification=...`

Identity

Business name Description (browser tab, SEO)

Profile photo

Show green verified badge next to the name

Text & labels

Status when onlineStatus when offlineTyping label Empty chat titleEmpty chat subtitle Message box placeholder Name label / placeholder

Show yellow "end-to-end encrypted" noticeNotice text

Chat content

Welcome message

Send a welcome message when a new visitor opens the chat Message Attachments sent with the welcome (photo, video, audio, document, sticker)

Button textButton link

Ask visitors for their name before they can send

Ask customer details

Ask customer details in the chat

Name Name required

Mobile number Mobile required

Developer credit (⋮ menu)

Show a "Contact Web Developer" item

LabelLink

Quick action buttons

Themes & appearance

Theme

Fine tuning

Let visitors switch light / dark Wallpaper Custom wallpaper image

Pattern opacity Bubble corner radius (px) Font size (px) Accent color override

Live preview

Contact buttons

📞 Web call

Show the call button (browser audio call to this panel)Label

💚 WhatsApp

Show WhatsApp buttonNumber with country codeLabelPre-filled message

✈️ Telegram

Show Telegram in menuTelegram linkLabel

Auto replies & quick replies

Offline auto reply

Reply automatically when no agent is online (and AI didn't answer) Message Attachments

Send again after (minutes) Typing delay before auto replies (ms)

Keyword replies

⚡ Quick replies for your team

Stickers

Show the sticker tray in the customer chat Let visitors send stickers too

Integrations

Meta (Facebook) Pixel

EnabledPixel IDOr paste full pixel code

Google Analytics 4

EnabledMeasurement ID

Google Tag Manager

EnabledContainer ID

Custom code

Extra <head> HTMLExtra <body> HTML

Telegram alerts

EnabledBot tokenChat IDNotify on

Webhook

EnabledURLSecret

Notifications

Web push notifications for visitors (needs HTTPS) Contact e-mail for push service Ask visitors to allow notifications after (seconds) Message sounds in the visitor chat Sound in this panel on new messages

Desktop alerts for this panel

Push server key:

Plan & billing

Change plan / renew

Payment history

Order	Plan	Amount	Status	Date

Team & security

Change my password

Current passwordNew password

Two-step verification (2FA)

Team members

Name	Username	Role

Routing & business hours

Chat assignment Agents see only their assigned + unassigned chats Auto-resolve chats idle for (hours, 0 = never) Use business hours

OpenCloseTimezone

Days

Send away message outside hours Away message

Site

Public URL (for alerts & links)

Backup

Download backup (JSON)Restore settings